1. Our details

Ramsay World Travel Ltd, 6 Whitehall Crescent, Dundee, DD1 4AU. Phone number 01382 228880.

 E-Mail – HO@Ramsayworldtravel.co.uk

 

2. Your holiday booking

A booking will exist as soon as we issue our confirmation invoice. This booking is made on the terms of these booking conditions. When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and you are 18 or over.

 

3. Paying for Your Holiday

When you make your booking, you must pay a minimum deposit of £300.00 per person. Some holidays may require a higher deposit depending on the booking that you make, your initial deposit may be higher. You will be advised at time of booking the required deposit. The balance of the price of your travel arrangements must be paid at least 14 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.

If you have agreed to a part deposit, the balance of deposit will be advised at time of booking and any cancellations will require the balance to be paid in full at time of cancellation.

 

4. If You Cancel Your Holiday

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exceptions below):

Period before departure  Cancellation charge

in which you notify us

More than 98 days, Deposit only or £300 per person whichever is greater

 

Between 97 and 70 days, 60% of holiday cost or £300 per person whichever is greater

 

Between 69 and 14 days, 85% of holiday cost or £300 per person whichever is greater

 

13 days or Less, 100% of holiday cost or £300 per person whichever is greater

(In certain circumstances we may need to pay out a higher figure than the deposit which you will be liable for

If you cancel your holiday this will be advised to you)

Certain suppliers’ cancellation charges are 100% from booking stage.

 

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign &Commonwealth Office.

 

5. If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes to an alternative Ramsay World Travel Package holiday, but it may not always be possible. We do not allow destination changes unless the new cost of the holiday is higher. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £80 per person, and any further cost we incur in making this alteration.  You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before departure. Both you and the new traveler are responsible for paying all costs we incur in making the transfer which may be up to 100% of the original cost.  For changes made within 84 days of departure refer to cancellation charges in section 4.

If you “No Show” for any part of your booking or transport there will be no refund and the remainder of your flights will normally be cancelled without any notice and you will be liable for any additional costs.

Any changes/cost increases made by you or any of your party while on the trip are your sole responsibility.

If you transfer your holiday to a later date and subsequently cancel, the original cancellation charges apply if greater as well as any transfers fees.

Changes cannot be made within 84 days if full balance is not paid.

All changes requested must be made through Ramsay World Travel. Ramsay World Travel cannot be held responsible for any changes made direct with our suppliers.

 

6. If we cancel your booking

We reserve the right to cancel your booking. We will not cancel less than 14 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance [, or because the minimum number required for the package to go ahead hasn’t been reached¹].Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.[The minimum number required will be provided to you with the holiday description, along with the time limit for us to tell you if the package has to be cancelled[1].]

If your holiday is cancelled, you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).

In the event a refund is paid to you, we will:

1. Pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above).

1. we will endeavour to refund you within 14 days though in certain circumstances if your airline or other company does not immediately offer a refund to us your refund may take longer.  Also in certain circumstances you may be offered a voucher/credit note as an alternative.

 

Period before departure in

which we notify you                          Amount you will receive from us

 

More than 21 days                            £NIL

Less than 21 days                               £10 per person

Less than 7 days                                 £15 per person

Less than one day                              £25 per person

 

7. If we change your booking

(a) Changes to the price

We can change your holiday price after you’ve booked, only in certain circumstances:

Changes in [the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources] [the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports] or [exchange rates] mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value) or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

 

(b) Change to ticketing terms

If your airline changes the ticketing date of your flight we may ask you to pay the flight portion of your trip by an earlier date.

 

(c) Changes other than the price

It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, rerouting of flight change of accommodation to another of the same or higher standard, changes from a direct flight to an indirect flight, changes of carriers, changes of departure airport of up to 60 miles.

Changes or withdrawal of some facilities/services may occur and we will normally notify as soon as we become aware.

If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.

• We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond within 48 hours as if you do not respond to us within the timescale given your booking may be cancelled.

 

• If you choose to accept a refund:

1. We will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

 

2. We will endeavour to refund you within 14 days though in certain circumstances if your airline or other company does not immediately offer a refund to us your refund may take longer. Also in certain circumstances you may be offered a voucher/credit note as an alternative.

The compensation for significant changes that we offer does not exclude you from claiming more if you are entitled to do so.

 

Period before                                      Amount you

departure in which                            will receive

we notify you                                      from us

                               

More than 21 days                            £NIL

Less than 14 days                               £15

Less than 1 day                                   £20

 

8. Flights Out of Date Range

(Normally more than 8 months in advance)

We won’t be able to confirm the exact timings/routings at booking stage though these will normally be confirmed nearer your departure date and we will endeavor to get these closest to those indicated at booking stage.

 

9. Our Liability to You

 

You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

1. a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and
2. b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.

You can ask for copies of the travel service contractual terms, or the international conventions, from Ramsay World Travel Head Office. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

NB this entire clause 8 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.

 

10. Some accommodations may require a breakage deposit and in some locations there may be local taxes to pay.

 

11. Protecting your money

 

Packages which include a flight

1. We provide full financial protection for our package holidays, by way of our Air Travel Organiser’s Licence number [3188], issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Packages where no flight is involved

2. We provide full financial protection for our package holidays by way of a bond held by [ABTA – The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk/an insurance policy with [name of insurer, address and contact details].

 

12. ABTA

 

We are a Member of ABTA, membership number [E9770]. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

 

13. Complaints

 

If you have a complaint about any of the services included in your holiday, you must inform us immediately from resort [sales@ramsayworldtravel.co.uk T.01382 228880 or the emergency numbers on your vouchers/tickets] without undue delay who will endeavour to put things right.

If it is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at 6 Whitehall Crescent, Dundee, DD1 4AU giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort, we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 10 above on ABTA.

 

14. Additional assistance

 

If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

 

15. Passport, Visa and Immigration Requirements

 

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

 

1. A) Advance passenger information must be given to your airline/cruise company before travel.

 

16. Excursions

 

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

 

17. Travel Agents

 

EITHER All monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

 

18. Law and jurisdiction

 

This booking is governed by Scottish Law, and the jurisdiction of the Scottish Courts. You may however choose the law and jurisdiction of England or Northern Ireland if you live there and wish to do so.

 

19. The behaviour of you and other

 

We cannot accept liability for the behavior of other people staying at your accommodation or travelling on your, flight. If there is any disruptive behavior or incident overseas that results in your eviction from a hotel or being denied use of your return flight or other services, then you will become responsible for arranging and paying for your own accommodation and return home and any other members of your group who cannot or will not travel without you. We will not be liable for any refund, or compensation or any costs or expenses you incur.